sgp4d respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what we collect, why we collect it, how we use it, and the rights you hold over your own information.
Effective Date: 1 January 2026By creating an sgp4d account or continuing to use the Platform, you confirm that you have read and understood this Policy. If you do not agree with the practices described here, you should not use sgp4d. This Policy should be read alongside the sgp4d Terms & Conditions, which govern your general use of the Platform.
sgp4d serves a predominantly Indonesian player base, accepting transactions in Indonesian Rupiah (IDR) through local banks including BCA, BRI, BNI, and Mandiri and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. The personal data practices described in this Policy reflect both the internationally accepted standards applicable to our offshore licensing jurisdiction and the data-handling expectations of Indonesian users.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, payment details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | sgp4d, which determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of sgp4d, under contract and subject to sgp4d's instructions. |
| "User" / "You" | Any individual who accesses or uses the Platform, whether registered or unregistered. |
| "Sensitive Data" | A subset of Personal Data including government-issued identity documents, financial account details, and health information (relevant in the context of responsible gaming assessments). |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, remember preferences, and support analytics. |
sgp4d collects the following categories of Personal Data, depending on how you interact with the Platform:
2.1 Registration & Identity Data
2.2 Identity Verification (KYC) Data
2.3 Financial & Transaction Data
2.4 Gameplay & Betting Data
2.5 Technical & Device Data
2.6 Communications Data
sgp4d collects Personal Data through the following channels:
sgp4d processes your Personal Data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, verifying, and closing your sgp4d account; authenticating logins; managing your account preferences and communication settings. |
| Service Delivery | Enabling access to sports betting, live casino, slot games, togel markets, poker, and all other Platform features; processing deposits and withdrawals; calculating and crediting winnings and bonuses. |
| Identity & Age Verification | Verifying that you are at least 21 years of age and that the identity and payment details you have provided are accurate and belong to you. |
| Fraud & AML Prevention | Detecting and preventing fraudulent activity, money laundering, multiple account abuse, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions. |
| Responsible Gaming | Monitoring gameplay patterns to identify indicators of problem gambling; delivering responsible gaming alerts, deposit limit notifications, and session time reminders; processing self-exclusion requests. |
| Customer Support | Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance purposes. |
| Marketing & Promotions | Sending you promotional offers, bonus notifications, and personalised game recommendations — only where you have given explicit consent or where this is permitted under applicable law. You may opt out at any time. |
| Platform Improvement | Analysing aggregated usage data to improve Platform performance, user experience, game offering, and feature design. This analysis uses anonymised or pseudonymised data wherever possible. |
| Legal Compliance | Complying with obligations under our offshore gaming licence, applicable international AML and data protection frameworks, and any lawful order from a competent regulatory authority. |
sgp4d relies on the following legal bases to process your Personal Data:
sgp4d does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share Personal Data only in the following limited circumstances:
sgp4d operates as an offshore gaming platform. Your Personal Data may be stored and processed in data centres located outside Indonesia. When we transfer data across borders, we apply the following safeguards:
sgp4d retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following standard retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after permanent closure |
| KYC / identity documents | 5 years from last transaction or account closure, whichever is later |
| Financial transaction records | 7 years from the date of each transaction (AML compliance requirement) |
| Gameplay & betting history | 5 years from date of each session |
| Support & communication records | 3 years from the date of the interaction |
| Marketing consent records | Until consent is withdrawn, then 2 years as evidence of consent status |
| Technical / server logs | 90 days rolling, unless retained longer due to an active investigation |
When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data forms part of an active dispute, investigation, or legal proceeding, retention is extended until the matter is fully resolved.
sgp4d uses cookies and similar technologies to operate the Platform effectively and to understand how users interact with it. The following categories of cookies are in use:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies does not affect your ability to use core Platform features. Note that some third-party game providers (such as Evolution Gaming and Pragmatic Play) may set their own cookies within their game frames; these are governed by those providers' own privacy policies.
sgp4d implements a multi-layered technical and organisational security programme to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. Key measures include:
Depending on your jurisdiction and the legal basis we rely on for processing, you may hold some or all of the following rights regarding your Personal Data held by sgp4d. To exercise any of these rights, contact us as described in Clause 15.
Request a copy of the Personal Data sgp4d holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete Personal Data. For KYC-verified data, supporting documentation may be required.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we limit how we use your data — for example, while a correction request is being assessed.
Receive a copy of the Personal Data you provided to sgp4d in a structured, machine-readable format for transfer to another service provider.
Object to processing carried out on the basis of legitimate interests, including profiling for personalised marketing and game recommendations.
sgp4d will respond to all rights requests within 30 calendar days of receipt. Where a request is complex or multiple requests are received simultaneously, we may extend this period by a further 60 days and will notify you of the extension. Rights requests are free of charge unless they are manifestly unfounded or excessive.
If you are a parent or guardian and believe that a minor has registered an account or interacted with sgp4d, please contact us immediately at the address in Clause 15. We will investigate and act promptly.
The sgp4d Platform does not contain links to external third-party websites. All navigation on the Platform remains within the sgp4d domain. However, certain game providers (such as Evolution Gaming, Pragmatic Play, and Spribe) deliver their content through embedded frames within the Platform. These providers operate under their own privacy policies and data handling practices, which are independent of this Policy.
sgp4d is not responsible for the privacy practices of embedded third-party game studios. We contractually require all studio partners to handle player session data in accordance with internationally accepted data security standards, but we cannot guarantee the practices of those providers beyond our contractual requirements.
sgp4d may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email and/or an in-platform notification at least seven (7) days before the revised Policy takes effect.
The effective date at the top of this page indicates when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of sgp4d following any amendment constitutes acceptance of the updated Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting our support team.
For any questions, concerns, or requests relating to this Privacy Policy or your Personal Data held by sgp4d, please contact us through the following channel:
When submitting a rights request (access, rectification, erasure, portability, or objection), please include your registered email address, your account username, and a brief description of your request to allow us to identify your account and process your request efficiently. We may ask you to verify your identity before acting on the request.
Our customer support team includes native Indonesian-speaking agents available around the clock — 24 hours a day, 7 days a week, including Indonesian national holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day (17 August). All privacy and data protection requests are handled with full confidentiality.
Privacy at sgp4d is not an afterthought — it is built into every system, process, and partnership that touches your personal information.
Every piece of data transmitted between your device and sgp4d's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major international financial institutions. Your login credentials, payment details, and personal information never travel unprotected.
sgp4d does not sell, rent, or trade your personal data to any third party for commercial purposes. Data shared with payment partners (BCA, BRI, OVO, DANA, GoPay) and game studios is limited strictly to what those services need to function and is governed by binding contractual obligations.
Access, correct, delete, or export your personal data at any time by contacting our support team. Opt out of marketing communications in a single click. Withdraw consent for analytics cookies through your browser settings. Your data rights are real and actionable — not just stated on paper.
Only sgp4d personnel with a verified, documented business need can access your identifiable account data. All internal access is logged, audited, and reviewed. No single employee has unrestricted access to user data — access is segmented by role and function.
sgp4d does not hold your data indefinitely. Each category of personal data has a defined maximum retention period — from 90-day rolling server logs to 7-year financial records required for AML compliance. When data is no longer needed, it is securely and permanently deleted or anonymised.
In the unlikely event of a data breach that creates meaningful risk to users, sgp4d commits to notifying affected users promptly and reporting to the relevant regulatory authority within the timeframe required by applicable law. We do not conceal security incidents.
Now that you know exactly how sgp4d handles your data, explore our full game lobby with confidence. From BRI Liga 1 sportsbook to live casino and slot gacor (high-payout slot) titles — everything is protected by the security practices described in this Policy.